AWS Managed Services for Cloud Operations - NEW
AWS Advanced Consulting Partner
AWS Managed Services for Cloud Operations
Give your team an AWS operations function without building every role in-house. Stratus10 monitors the environment, responds to incidents, maintains infrastructure, reviews security findings and handles day-to-day AWS changes with support from AWS-certified engineers and Kalos, our own cloud management platform.
100% of incidents
resolved within our SLA commitments
63% lower
database read-tier cost for one managed client
14 frameworks
monitored, from SOC 2 and HIPAA to PCI and NIST
“Not your typical service provider”
Bob Rademacher, CTO, Skybound
Schedule a Managed Services Consultation
Tell us what your team manages today and where coverage is thin.
AWS DevOps Competency
Monitoring, logging, and automated delivery
Amazon RDS Service Delivery
Validated database operations
What does an AWS managed service provider do?
An AWS managed service provider runs part or all of a company's day-to-day cloud operations. The work can include monitoring, incident response, backups, patching, security reviews, resource provisioning, network changes, cost and capacity checks and ongoing architecture guidance.
Stratus10 works as an extension of your technical team. Your company keeps ownership of its AWS account and business priorities. Stratus10 supplies the operating process, engineers, tooling and reporting needed to keep the environment stable and move planned work forward.
Who this service is for
Managed AWS Services is a fit when:
- Your developers are spending too much time on infrastructure maintenance and incident response.
- The company has production workloads on AWS but lacks full coverage across cloud operations, networking, security and databases.
- A small internal team needs experienced escalation support for complex AWS issues.
- You need a regular operating cadence with named owners, service commitments and visible cloud reporting.
- The environment is changing quickly and requires provisioning, architecture updates and operational guidance alongside routine maintenance.
- You completed a migration or modernization project and need a team to operate the new environment.
The service can supplement an internal cloud team or take primary responsibility for the agreed AWS operations scope.
Vinod Lobo
CEO, Learning Upgrade
TC Hough
CTO, Peachjar
Eric Lawler
Director of Engineering, Web Shop Manager
What’s included in Managed AWS Services
24/7 monitoring and incident response
Stratus10 monitors agreed AWS resources, logs, alerts, and service health. The team investigates incidents, follows the severity and escalation process in your service agreement, and documents root causes when an event requires deeper analysis.
Scheduled maintenance, patching and backups
The service can include operating-system patching, infrastructure maintenance, resource inventory, backup checks, and recovery planning. Scope and maintenance windows are agreed during onboarding.
Security checks and finding review
Stratus10 reviews security and configuration findings, helps prioritize remediation, and tracks agreed changes. Kalos can measure the environment against controls associated with frameworks such as SOC 2, NIST, HIPAA, FedRAMP, ISO, CIS, GDPR, PCI, and the AWS Well-Architected Framework.
This monitoring supports security and compliance work. It does not certify the company or replace an audit.
AWS resource provisioning and change support
The team can provision and modify resources such as Amazon EC2, Amazon RDS, Amazon S3, SSL certificates, VPC peering, route tables, security groups, and related network components. Planned work follows an agreed request, approval, testing, and deployment process.
Networking support
Stratus10 troubleshoots AWS networking issues involving VPN connectivity, routing, security groups, subnets, and peering. Senior engineers are available for problems that cross cloud, network, and application boundaries.
Cost and capacity review
Engineers review usage, resource sizing and service configuration so the environment matches the workload. Kalos provides supporting visibility into spend and usage. Dedicated cost-management and optimization workflows live in the Kalos platform.
Monthly operations review
A recurring review covers incidents, performance, security findings, capacity, cost signals, completed work, and planned changes. The meeting ends with owners and priorities for the next operating period.
Architecture and cloud-roadmap guidance
Managed services includes access to AWS specialists who can advise on reliability, scaling, databases, networking, migration follow-up, and modernization opportunities. Larger projects are estimated separately when they fall outside the recurring operations scope.
How onboarding works
Current-state operations review
Stratus10 reviews the AWS account structure, workloads, network, monitoring, backups, open risks, service history, and ownership model. The review identifies immediate issues and defines the boundaries of the managed service.
Transition plan and service agreement
Both teams agree on covered resources, access, contacts, severity levels, escalation paths, response targets, maintenance windows, reporting, and change approvals. Existing vendors and internal teams are included where responsibilities overlap.
Monitoring and operating setup
Stratus10 connects the agreed monitoring and service-management tools, configures alerts, validates access, documents runbooks, and establishes the reporting baseline. High-risk findings are prioritized before routine operations begin.
Ongoing service and quarterly improvement
The team handles incidents and requests, performs scheduled work, and reviews results with the client. Recommendations are prioritized by risk and business value so the service improves the environment over time.
Kalos supports the managed operations team
Kalos is Stratus10's cloud management platform. It gives the engineers and client team a shared view of cost, infrastructure, security findings, and cloud-health signals.
Infrastructure visibility
Kalos brings key AWS usage and performance information into one place so engineers can spot changes and investigate unusual behavior.
Security and control monitoring
Kalos runs checks mapped to named security and compliance frameworks. The findings help the team identify gaps and track remediation work.
Cost and usage context
The platform shows how AWS resources and spending change over time. Stratus10 engineers review that context before recommending a resource or architecture change.
KAI recommendations with engineer review
Kalos AI can surface recommendations based on the environment's usage, security posture. and cost data. A Stratus10 engineer validates recommendations before implementation.
Service levels and response process
Response and resolution commitments depend on incident severity, coverage hours, covered resources and the selected service plan. The service agreement should define:
- Severity levels and examples
- Initial response targets
- Escalation contacts
- Communication cadence during an incident
- Resolution targets or service objectives
- Maintenance windows and change approvals
- Client responsibilities and excluded systems
Track record: 100% of incidents have been resolved within our SLA commitments.
Selected managed AWS work
Skybound: AWS operations that supported continued growth
After Stratus10 helped Skybound move analytics data to Amazon Redshift, Skybound retained the team for managed services covering modernization, analytics, security, and performance. The engagement reduced the amount of internal time spent managing cloud environments.
BoviSync: managed database operations after migration
BoviSync moved a production database with billions of rows to Amazon Aurora PostgreSQL. The new platform shifted backups, patching, point-in-time recovery, and failover to a managed AWS service. Post-migration tuning reduced read-tier cost by 63% and storage-tier read traffic by 98%.
Seacomp: MySQL on EC2 to Amazon RDS
Stratus10 moved Seacomp's database from a single EC2 instance to Amazon RDS for MySQL. The new design added managed backups, recovery, monitoring, high availability and less day-to-day database maintenance.
CFO Hub: resilient AWS infrastructure for growth
Stratus10 replatformed the application stack across multiple Availability Zones, configured EC2 Auto Scaling and RDS Multi-AZ, and added CloudFront and AWS WAF. The design reduced infrastructure work for the internal team and improved reliability as usage grew.
FAQs
AWS Support provides guidance, documentation, and escalation to Amazon. Stratus10 performs hands-on work in the client's environment, including monitoring, troubleshooting, maintenance, provisioning, security remediation, and planned changes within the agreed scope.
No. AWS Managed Services, often called AMS, is an Amazon product. Stratus10 is an outside AWS consulting and operations partner that manages client AWS environments under its own service agreement and tooling.
Yes. The responsibility matrix can place Stratus10 in a supplemental, co-managed, or primary operating role. Onboarding documents who owns incidents, deployments, networking, security actions, and application changes.
The common scope includes monitoring, incident response, maintenance, patching, backups, security finding review, resource provisioning, networking support, reporting, and engineering guidance. The final service agreement lists the covered accounts, resources, hours, and exclusions.
No managed-services provider can make that claim from monitoring alone. Stratus10 can help assess controls, surface findings, implement agreed remediation, and provide evidence that supports the client's compliance program. Certification and audit decisions remain with the relevant assessor.
Pricing depends on the AWS footprint, number and criticality of workloads, coverage hours, incident requirements, change volume, and the division of responsibility with the internal team. Stratus10 scopes the environment before proposing the service level and fee.
Yes. The transition begins with access, architecture, runbooks, monitoring, open incidents, backups, ownership and service history. Both teams agree on a cutover date and escalation path before Stratus10 assumes responsibility.
Define the right AWS operations model
Tell us what your team manages today, where coverage is thin and which workloads are business-critical. A Stratus10 specialist will review the environment and outline a practical managed-services scope.
Schedule your consultation
Name, company email, and company name is all we need to start the review.